Refund Policy

Requesting a refund

When paid checkout launches, you may request a refund within 14 calendar days of the initial purchase by emailing contact@oneshowailab.com from the email used for your account. Include the order identifier and a short explanation, but never include a password or full payment-card number.

We aim to acknowledge and respond to refund requests within 3 business days.

Eligibility

We will review requests fairly, including duplicate charges, incorrect charges, failure to receive purchased access, or a material technical problem that we cannot resolve. Usage already consumed and the circumstances of the request may be considered where permitted by law.

Abuse, fraud, violations of these Terms, or dissatisfaction caused only by inaccurate information supplied by the user may not qualify, except where applicable law requires otherwise.

How approved refunds are processed

Paid transactions and approved refunds will be processed through our authorised merchant-of-record payment provider and returned to the original payment method. Your bank or payment provider controls the time required for funds to appear.

Subscriptions and cancellation

When Monthly Pro becomes available, you will be able to cancel renewal through the billing portal. Cancellation stops future renewals and does not by itself refund an earlier charge. Access normally continues until the end of the paid period unless a refund is approved.

Consumer rights

Nothing in this policy limits mandatory consumer rights that apply in your country or region. If this policy conflicts with a right that cannot legally be waived, that mandatory right prevails.